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CAPTURING AND REPORTING YOUR PATIENT EXPERIENCE DATA
Patient Experience Feedback

We have extensive experience working with our NHS partners in the delivery of their patient experience programme. We have undertaken numerous patient        experience surveys and have obtained feedback from thousands of patients.

We can provide health and care organisations with systems to routinely measure their users perceptions of quality and satisfaction with the services provided. This includes benchmarking and continuous performance monitoring, such as the Friends and Family Test.
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PATIENT EXPERIENCE TOOLKIT
Our toolkit is extremely flexible to fit with your service needs and can be managed fully or partially by yourself. Alternatively, we can manage the toolkit on your behalf.
Data Collection for Patient Experience Feedback
Our toolkit allows for the deployment of patient experience feedback surveys and the capture of data using a wide range of methods including: 
  • Telephone feedback
  • Paper based questionnaires
  • Email and online survey links
  • QR codes for smartphones and tablets
  • Touchscreen kiosks
  • Social Media (Facebook, Twitter)

Feedback can be provided using all or any combination of the above. 
KEY FETURES
Our patient experience feedback service is flexible to meet your requirements and has a range of features including:
  • Branding and images - can be included in most feedback surveys.
  • Quick and easy to implement - our surveys can be deployed within a few hours. 
  • Mixed mode feedback – ability to mix a  range of feedback methods (smartphone, online, paper-based, etc) to capture the patient experience.
  • Multi lingual surveys – we can arrange for feedback questionnaires to be completed in a wide range of languages. 
  • Structured questions to allow measurable improvements.
  • Professional independent analysis and reporting.  
  •  Real time data reporting - available with most of our survey methods, in line with the Francis Inquiry Recommendation 255.  

 We meet all the current standards of NHS Digital Data Security and Protection Toolkit.
BRANDING AND IMAGES
Each survey is branded with your Trust information and logo and personalised to the service in question.
The majority of our patient experience surveys can include high quality images instead of text to make the experience engaging. Ideal, for touch screens, elderly and young respondents. 
REAL TIME REPORTING
We understand that feedback data collected needs to be presented to you in a meaningful and timely manner. 

Our survey portal means that no matter how your data is collected, you have access to real time feedback and are able to download pre formatted reports at any time.  
We offer the following methods of feedback to all Trusts as standard:.
  • Real time feedback results.
  • Word Cloud—Easy and quick analysis of patient comments.
  • Trust Reports - Professional feedback reports for your trust.
  • Friends and Family Test reporting.
SUPPORTING HEALTHCARE ORGANISATIONS
DIRECT DATA ANALYSIS LTD
CONTACT US FOR A FREE WRITTEN PROPOSAL AND QUOTATION FOR YOUR PATIENT EXPERIENCE NEEDS.