#NHSSurveys #CareSurvey #AdultSocialCareSurvey #Healthsurveys

Our employee and customer engagement surveys are programme tailored to your organisation, and include the following:

• The survey questionnaire, designed by experts and tailored to your requirements.
• A wide range of data collection methods (online, email, mobile phone, telephone, paper-based, social media, etc).
• An employee/customer satisfaction certificate for display at your premises.
• A bespoke feedback report, containing data-driven insights that are easy to understand, share, and put into practice.

Direct Data Analysis provide high quality business and consumer research, nationwide from our offices in Staffordshire, United Kingdom. We offer a full range of qualitative and quantitative research services and conduct bespoke research projects to meet individual client objectives.

Our clients include: NHS Trusts, Local Authorities, Academic Institutions, Housing Associations and Charities.

Contact us at Direct Data Analysis for a free written quotation to undertake your next employee or customer engagement survey.

In May 2020 we celebrated our 10th anniversary as a company.  A lot has changed since May 2010 when we first started out.

We now have clients from across the UK and below is a list of just some of the sectors we work within. 

​• NHS Trusts
• Pharmaceutical Companies
• Universities
• Local Government
• Housing Organisations
• Charities
• Local and National Business
• National Tourist Boards

We have invested heavily in the latest technology in order to offer a first class modern service to our clients.  

Here is to the next 10 years!

The Friends and Family Test (FFT) aims to provide a simple headline metric which, when combined with follow-up questions, is a tool to ensure transparency, celebrate success and galvanise improved patient experience.

Since April 2013, the FFT question has been asked in all NHS Inpatient and A&E departments across England and, from October 2013, all providers of NHS funded maternity services have also been asking women the same question at different points throughout their care.

NHS England is introducing the Friends and Family Test to the remaining NHS funded services late 2014 and early 2015.

We also offer a full design and print service for your patient experience questionnaires and Friends and Family Test cards, options for data collection from non-English speaking patients, and the production of ‘easy read’  questionnaires.

Contact us for a free personalised proposal for your Trust.

Backing up of your computer data is essential to protect against losses, be them hard disk failure or theft.

There's a debate about the best kind of backup, but storing your data offsite and online is a good option.

Although at one time offsite backup was niche and often expensive, the cloud has brought about a revolution in inexpensive storage, making backing up online inexpensive and fuss-free.

There are many companies offering cloud back up, giving consumers a wide choice. Most people will look at the amount of storage available to them and the annual cost of this storage. However, if you are a business user, there are 2 other essential pieces of information you need to check:

1.    Security of back up data – what arrangements are in place for the security of your back up data?  This should be detailed on the cloud company website.

2.    Does storage comply with section 8 of the data protection act (UK)  as follows:

‘And not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data’.

 Please visit the Information Commissioners Office website and search for ‘cloud computing’ for further information and guidance.
<a href="http://www.activesearchresults.com">ASR Search Engine</a>

Improving patient experience is a key aim for the NHS. Patient experience means putting the patient and their experience at the heart of quality improvement.

By asking, monitoring, and acting upon patient feedback, organisations are able to make improvements in the areas that patients say matter most to them.

Over the past few years, several documents and initiatives have highlighted the importance of the patient's experience and the need to focus on improving these experiences where possible. For example, Lord Darzi's report, high quality care for all (2008) highlighted the importance of the entire patient experience within the NHS, ensuring people are treated with compassion, dignity and respect within a clean, safe and well-managed environment.

In trying to create a NHS cultural shift' towards a truly patient-centred service, The NICE Quality Standard 15 (Quality standard for patient experience in adult NHS services ) has identified a number of generic patient experiences relevant to people who use adult NHS services in England and Wales.

1 Patients are treated with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

2 Patients experience effective interactions with staff who have demonstrated competency in relevant communication skills.

3 Patients are introduced to all healthcare professionals involved in their care, and are made aware of the roles and responsibilities of the members of the healthcare team.

4 Patients have opportunities to discuss their health beliefs, concerns and preferences to inform their individualised care.

5 Patients are supported by healthcare professionals to understand relevant treatment options, including benefits, risks and potential consequences.

6 Patients are actively involved in shared decision making and supported by healthcare professionals to make fully informed choices about investigations, treatment and care that reflect what is important to them.

7 Patients are made aware that they have the right to choose, accept or decline treatment and these decisions are respected and supported.

8 Patients are made aware that they can ask for a second opinion.

9 Patients experience care that is tailored to their needs and personal preferences, taking into account their circumstances, their ability to access services and their coexisting conditions.

10 Patients have their physical and psychological needs regularly assessed and addressed, including nutrition, hydration, pain relief, personal hygiene and anxiety.

11 Patients experience continuity of care delivered, whenever possible, by the same healthcare professional or team throughout a single episode of care.

12 Patients experience coordinated care with clear and accurate information exchange between relevant health and social care professionals.

13 Patients' preferences for sharing information with their partner, family members and/or carers are established, respected and reviewed throughout their care.

14 Patients are made aware of who to contact, how to contact them and when to make contact about their ongoing healthcare needs.

Collecting Patient Experience Feedback

Trusts developing a patient experience programme should apply the Relevance, Time, Deployment approach in order to maximise response rates and achieve meaningful feedback data.

RELEVANCE: Are all questions in your survey relevant to the patient experience for the service you wish to obtain feedback for?

TIME:  The survey should be designed so that respondents can easily understand the questions, enabling them to answer each question quickly without a great deal of thought.  For general feedback, the questionnaire should be short in length enabling the user to complete within a couple of minutes.

DEPLOYMENT:  Recommendation 255 from the recent Francis Enquiry publication into Stafford Hospital, recommends the real time publication of patient experience data where possible.  With the development of technology, feedback data can be collected and reported in real time using touchscreens, tablets, mobile phones and online surveys.  These methods are inexpensive to deploy and ideal to collect continuous or large numbers of responses. 

However, paper-based and telephone surveys still have a very important place to play in the capture  of patient experience feedback.    

People may not have internet access and may not wish to complete the feedback in presence of the healthcare professional they have just met, in such cases, paper-based or telephone feedback is the most appropriate method. Additionally, telephone feedback is an excellent resource to ensure accuracy of the feedback, to obtain qualitative responses and to further explore respondent comments. 

Direct Data Analysis offer a full patient experience feedback service.  Please visit our website for further information, or contact us to discuss your requirements and obtain a free written quotation. 

Over recent years, Community Pharmacies have been given the opportunity to provide a range of diagnostic and management services to assist patients and save the need for a visit to their GP.  However, previous work has shown that a number of people are still unaware that they can use a Community Pharmacy to discuss and manage certain conditions without the need for a visit to their GP. Additionally, previous work has shown that a number of people have concerns over privacy issues around discussing their condition in their local Community Pharmacy. 

Whilst every effort has been made to ensure the accuracy of the information supplied herein, Direct Data Analysis Ltd cannot be held responsible for any errors or omissions. Unless otherwise indicated, opinions expressed herein are those of the author of the page and do not necessarily represent the views of the NHS.

www.direct-data-analysis.co.uk

Have you ever stopped to think what might hapen if your computer was stolen, or it's data accessed by unauthorised persons?

The Information Commissioner's Office website provides some useful tips, as follows:

• For a good source of advice in plain English on security go to the government and business sponsored website getsafeonline.org.

• For computer security:

• Install a firewall and virus checking on your computers.

• Consider upgrading your operating system

• Protect your computer by downloading the latest patches or security updates, which should cover vulnerabilities

• Only allow your staff access to the information they need to do their job and don’t let them share passwords

• Encrypt any personal information held electronically if it will cause damage or distress if it is lost or stolen

• Take regular back ups of the information on your computer system and keep them in a separate place so that if you lose your computers, you don’t lose the information

• Don’t dispose of old computers until all the personal information on them has been securely removed (by using technology or destroying the hard disk)

• Consider installing anti-spyware. This protects against software that can be secretly installed on your computers. It can monitor use, look for private information or even give someone else control of your computer.
 
http://www.ico.gov.uk/