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The Friends and Family Test (FFT) aims to provide a simple headline metric which, when combined with follow-up questions, is a tool to ensure transparency, celebrate success and galvanise improved patient experience.

Since April 2013, the FFT question has been asked in all NHS Inpatient and A&E departments across England and, from October 2013, all providers of NHS funded maternity services have also been asking women the same question at different points throughout their care.

NHS England is introducing the Friends and Family Test to the remaining NHS funded services late 2014 and early 2015.


Our patient experience solutions come with the following as standard:

* Low cost set up - Unlimited number of services / wards.

* Real time feedback and formatted reports to download.

* ‘Word Cloud’ - Real time identification of common themes from  respondent comments.

* Wide range of data collection as standard - Paper based, online, telephone, QR codes, and text messages to name but a few.

* Quick to implement, flexible to amend when required.

* Enhanced reports for your Trust - Produced at monthly, quarterly, or other agreed periods.

* Dedicated patient experience account manager.
We also offer a full design and print service for your patient experience questionnaires and Friends and Family Test cards, options for data collection from non-English speaking patients, and the production of ‘easy read’  questionnaires.

Contact us for a free personalised proposal for your Trust.